What do I do if my item arrive damaged?Updated 2 months ago

We're sorry to hear your item arrived damaged! Please follow these steps so we can resolve the issue as quickly as possible:

1. Take clear photos of the damaged item, including the packaging it arrived in.

2. Contact our Customer Service team within 3 days of receiving your order. You can reach us by email, phone, or chat.

3. Include your order number and a brief description of the issue in your message.

Once we receive your information, we'll review it and work with you to offer a replacement, refund, or alternative solution. Your satisfaction is important to us, and we're here to help!