Returns & Exchanges
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please contact our Customer Service team for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes o
What do I do if my item arrive damaged?
We're sorry to hear your item arrived damaged! Please follow these steps so we can resolve the issue as quickly as possible:. Take clear photos of the damaged item, including the packaging it arrived in. Contact our Customer Service team within 3 day
How do I make a return?
1. Click Here to start your return. 2. Fill in your Order Number and Email. Then click "Find your order". *Your order number can be found in your order confirmation email or within your account. It usually begins with #. 3. Choose the item you wis
What’s your return policy?
If you are not 100% satisfied with your purchase at the Three Dots Online Store, we will gladly accept returns for a refund within 30 days of your order. Product must be in its original condition with all tags attached. You may also request an exchan
When will I get my refund?
Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 3-5 business days after the return has been delivered for the refund to reflect in your account.
Do you offer refunds or exchanges?
Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that Final Sale items are not eligible for re